Developer - Intercom, Inc.
intercom.com/fin
intercom.com/ai-bot
intercom.ai
Playlist "Intercom's AI-assisted customer service"
Playlist "Fin - Intercom's breakthrough AI bot powered by GPT-4"
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Developer - Intercom, Inc.
intercom.com/fin
intercom.com/ai-bot
intercom.ai
Playlist "Intercom's AI-assisted customer service"
Playlist "Fin - Intercom's breakthrough AI bot powered by GPT-4"
https://youtu.be/VyyTognmIeE
Meet Intercom's groundbreaking new AI chatbot built on GPT-4
Mar 14, 2023
Quote:
The world of AI is moving fast, and here at Intercom, we're helping set that pace. Today, we're delighted to introduce Fin, our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology and fine-tuned for customer support.
In today's episode of the podcast, Intercom Co-founder and CSO Des Traynor and our Director of Machine Learning, Fergal Reid, sit down to discuss our new AI chatbot, how we built it, what it does, and what the next steps look like for this remarkable breakthrough.
0:00 Intro
00:18 Fin - our new AI chatbot
01:03 Using ChatGPT technology
01:45 Making the impossible possible
05:58 Creating the product
09:19 Solution
14:45 How long does it take to set up?
16:00 What areas are we still working to improve?
17:58 Is it quantifiable?
20:57 What evolves next?
23:27 Outro
https://youtu.be/c86pJWtU7r4
Chat GPT for customer service is here
Mar 23, 2023
Quote:
Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.
Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, deliver the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session.
We cover:
→ How Fin uses GPT-4 to accurately and immediately answers customer questions
→ The impact AI advancements are making on the world of Customer Service today, and how that will evolve
→ Intercom's plans for investing more in AI and ML
→ And more!
More about Fin - Intercom's new AI bot
A breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.
→ Holds complete support conversations in plain English, powered by GPT-4.
→ Zero setup required. Just point it at your help center and set it live.
→ Provides trustworthy, accurate answers based on your existing support content.
→ More complex questions can be seamlessly passed directly to your human support team.
"Conversation starter: A chat about our groundbreaking new AI chatbot"
The world of AI is moving fast, and here at Intercom, we’re helping set that pace. Today, we’re delighted to introduce Fin, our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology.
by Des Traynor
March 14, 2023
https://youtu.be/c86pJWtU7r4
ChatGPT for customer service is here
Mar 23, 2023
"Customer support just got smarter: A closer look into our new ChatGPT-powered bot"Quote:
Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.
Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, deliver the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session.
We cover:
→ How Fin uses GPT-4 to accurately and immediately answers customer questions
→ The impact AI advancements are making on the world of Customer Service today, and how that will evolve
→ Intercom's plans for investing more in AI and ML
→ And more!
More about Fin - Intercom's new AI bot
A breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.
→ Holds complete support conversations in plain English, powered by GPT-4.
→ Zero setup required. Just point it at your help center and set it live.
→ Provides trustworthy, accurate answers based on your existing support content.
→ More complex questions can be seamlessly passed directly to your human support team.
What if you could have a trustworthy bot that captures the magic of large language models without going off-script? For this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.
by Liam Geraghty
March 30, 2023
https://youtu.be/usS6nVP8-5Q
Automation at Intercom
May 9, 2023
Quote:
Intercom is the automation-first customer service platform.
Blending industry-leading AI and automation with modern human support, you can create a flexible, world-class conversational support experience in minutes.
"Fin is now in the inbox: Meet your support team’s new AI assistant"
Customer service is undergoing rapid change as customer expectations rise, placing higher and higher demands on your team.
by Olivia Singarella
December 13, 2023
https://youtu.be/ijdtzbDvQfM?si=1IYjVIrZ-PMg_QMv
Meet Intercom’s AI Agent: Fin
Apr 11, 2024
Quote:
Fin is Intercom's AI Agent. Powered by your own support content, it gives your customers safe and accurate answers to their queries, seamlessly passing to your team when needed.
Resolve at least fifty percent of support conversations instantly, freeing up your team to focus on more complex issues.