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Thread: Avaya Oceana Solution, multi-touch customer engagement solution, Avaya Inc., Santa Clara, California, USA

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    Avaya Oceana Solution, multi-touch customer engagement solution, Avaya Inc., Santa Clara, California, USA


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    Avaya Oceana

    Published on Sep 23, 2016

    Avaya Oceana is an entirely new way to design, deliver and manage your customer engagements. It’s a solution designed from the ground up for today’s multi-touch world. It allows you to go deeper and deliver the customer experience that matters in the moment. Watch this video for an example of a customer journey with Oceana and see what it can do for your own customer experience.

  3. #3


    Chatbot demonstration

    Published on Sep 28, 2016

    Chatbots are all the rage and Avaya is in the mix. This chatbot demo shows some of the uses possible in an airline scenario.

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