Article "Observe.AI raises $8M to use artificial intelligence to improve call centers"
by Jon Russell
August 13, 2018
Developer - Observe.AI (Z21 Labs, Inc.)
observe.ai/platform
Observe.AI product overview
Dec 10, 2019
Observe.AI is an AI-powered agent enablement platform for voice customer service. Leveraging speech and natural language processing technologies, Observe.AI enables organizations to quickly evaluate and score 100% of calls, analyze contact center performance trends across teams and entire organizations, and enhance agent training and coaching.
Article "Observe.ai raises $54 million in funding led by Menlo Ventures"
The San Francisco-based company will utilise the capital to bulk up its R&D in new areas such as real-time coaching, omnichannel support and interaction analytics.
September 15, 2020
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