Fin, AI bot, Intercom, Inc., San Francisco, California, USA

The world of AI is moving fast, and here at Intercom, we're helping set that pace. Today, we're delighted to introduce Fin, our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology and fine-tuned for customer support.

In today's episode of the podcast, Intercom Co-founder and CSO Des Traynor and our Director of Machine Learning, Fergal Reid, sit down to discuss our new AI chatbot, how we built it, what it does, and what the next steps look like for this remarkable breakthrough.

0:00 Intro
00:18 Fin - our new AI chatbot
01:03 Using ChatGPT technology
01:45 Making the impossible possible
05:58 Creating the product
09:19 Solution
14:45 How long does it take to set up?
16:00 What areas are we still working to improve?
17:58 Is it quantifiable?
20:57 What evolves next?
23:27 Outro

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Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.

Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, deliver the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session.

We cover:

→ How Fin uses GPT-4 to accurately and immediately answers customer questions
→ The impact AI advancements are making on the world of Customer Service today, and how that will evolve
→ Intercom's plans for investing more in AI and ML
→ And more!

More about Fin - Intercom's new AI bot
A breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.

→ Holds complete support conversations in plain English, powered by GPT-4.
→ Zero setup required. Just point it at your help center and set it live.
→ Provides trustworthy, accurate answers based on your existing support content.
→ More complex questions can be seamlessly passed directly to your human support team.

Click to expand...

Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.

Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, deliver the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session.

We cover:

→ How Fin uses GPT-4 to accurately and immediately answers customer questions
→ The impact AI advancements are making on the world of Customer Service today, and how that will evolve
→ Intercom's plans for investing more in AI and ML
→ And more!

More about Fin - Intercom's new AI bot
A breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.

→ Holds complete support conversations in plain English, powered by GPT-4.
→ Zero setup required. Just point it at your help center and set it live.
→ Provides trustworthy, accurate answers based on your existing support content.
→ More complex questions can be seamlessly passed directly to your human support team.

Click to expand...

Intercom is the automation-first customer service platform.
Blending industry-leading AI and automation with modern human support, you can create a flexible, world-class conversational support experience in minutes.

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Fin is Intercom's AI Agent. Powered by your own support content, it gives your customers safe and accurate answers to their queries, seamlessly passing to your team when needed.

Resolve at least fifty percent of support conversations instantly, freeing up your team to focus on more complex issues.

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Workflows gives you the best control and flexibility over your customers’ experience with our AI Agent, Fin, including when to say hello, when to say goodbye, and everything in between.

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