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Thread: Real-time emotional intelligence, Cogito Corporation Inc., Boston, Massachusetts, USA

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    Real-time emotional intelligence, Cogito Corporation Inc., Boston, Massachusetts, USA

    Last edited by Airicist2; 21st January 2024 at 08:49.

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    "Cogito Announces The AI Coaching System for the Enterprise"
    Powered by Signal-Based Machine Learning, Cogito measures and guides behavior across thousands of call center agents

    December 9, 2020

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    "Cogito Enhances Conversation AI, Bolstering Real-Time Agent Assist and Coaching Capabilities"
    Product enhancements include a combination of topic-based machine learning models, self-service admin for easy topic generation, real-time transcription with emotion AI markup, and PCI/PII redaction

    January 24, 2023

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