Intercom’s Fin AI Copilot gives every support agent a personal AI assistant. Fin works with your agents directly in the inbox, generating expert answers from conversation history and any internal or external content source. With Fin AI Copilot, your team can work smarter, faster, and deliver truly remarkable customer experiences.
The best answers from conversation history
Fin AI Copilot can generate answers using your agents’ conversation history–customizing and personalizing every answer to suit the current conversation. Choose exactly which conversation history is used, so Fin only learns from your most experienced and knowledgeable agents.
Trusted answers from any content source
Fin pulls the most relevant information from your help center, internal articles, public URLs, PDFs, and even syncs with Notion, Guru, or Confluence–to generate the best possible answer, every time.
Fin provides links to the top relevant sources with every answer, so agents can access, browse, and validate answers–directly in the inbox.
Expert training, troubleshooting, and guidance
Fin can help agents figure out next steps, troubleshoot issues, and answer follow-up questions they would normally need a colleague or manager to answer.
Fin can help onboard and train new agents faster using internal training materials and past agent conversations – if an agent needs help or doesn't know what to do next, just ask Fin.
Deep insights. Complete oversight.
Keep an eye on how support teammates are using Fin, so you can evaluate the quality of answers and support interactions.
Set permissions for which content and conversations Fin can pull from–either as a bulk action or as you publish new materials.
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