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Thread: Fin, AI bot, Intercom, Inc., San Francisco, California, USA

  1. #1
    Last edited by Airicist2; 11th July 2023 at 19:46.

  2. #2


    Meet Intercom's groundbreaking new AI chatbot built on GPT-4

    Mar 14, 2023

    The world of AI is moving fast, and here at Intercom, we're helping set that pace. Today, we're delighted to introduce Fin, our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology and fine-tuned for customer support.

    In today's episode of the podcast, Intercom Co-founder and CSO Des Traynor and our Director of Machine Learning, Fergal Reid, sit down to discuss our new AI chatbot, how we built it, what it does, and what the next steps look like for this remarkable breakthrough.

    0:00 Intro
    00:18 Fin - our new AI chatbot
    01:03 Using ChatGPT technology
    01:45 Making the impossible possible
    05:58 Creating the product
    09:19 Solution
    14:45 How long does it take to set up?
    16:00 What areas are we still working to improve?
    17:58 Is it quantifiable?
    20:57 What evolves next?
    23:27 Outro
    Last edited by Airicist2; 30th March 2023 at 19:58.

  3. #3


    Chat GPT for customer service is here

    Mar 23, 2023

    Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.

    Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, deliver the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session.

    We cover:

    → How Fin uses GPT-4 to accurately and immediately answers customer questions
    → The impact AI advancements are making on the world of Customer Service today, and how that will evolve
    → Intercom's plans for investing more in AI and ML
    → And more!

    More about Fin - Intercom's new AI bot
    A breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.

    → Holds complete support conversations in plain English, powered by GPT-4.
    → Zero setup required. Just point it at your help center and set it live.
    → Provides trustworthy, accurate answers based on your existing support content.
    → More complex questions can be seamlessly passed directly to your human support team.

  4. #4

  5. #5
    "Conversation starter: A chat about our groundbreaking new AI chatbot"
    The world of AI is moving fast, and here at Intercom, we’re helping set that pace. Today, we’re delighted to introduce Fin, our new chatbot powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology.

    by Des Traynor
    March 14, 2023
    Last edited by Airicist2; 31st March 2023 at 09:34.

  6. #6


    ChatGPT for customer service is here

    Mar 23, 2023

    Intercom just launched Fin: a breakthrough AI bot built on ChatGPT, that accurately and immediately answers customer questions, reducing support volume and resolution times.

    Intercom co-founder and CSO Des Traynor, along with Director of Machine Learning Fergal Reid, and VP of Product Design Emmet Connolly, deliver the first live demonstration of this new AI bot, along with an in-depth discussion and extended Q&A session.

    We cover:

    → How Fin uses GPT-4 to accurately and immediately answers customer questions
    → The impact AI advancements are making on the world of Customer Service today, and how that will evolve
    → Intercom's plans for investing more in AI and ML
    → And more!

    More about Fin - Intercom's new AI bot
    A breakthrough AI bot that accurately and immediately answers customer questions, reducing support volume and resolution times.

    → Holds complete support conversations in plain English, powered by GPT-4.
    → Zero setup required. Just point it at your help center and set it live.
    → Provides trustworthy, accurate answers based on your existing support content.
    → More complex questions can be seamlessly passed directly to your human support team.
    "Customer support just got smarter: A closer look into our new ChatGPT-powered bot"
    What if you could have a trustworthy bot that captures the magic of large language models without going off-script? For this webinar as we introduce our newest, breakthrough AI bot and answer all your questions about it.

    by Liam Geraghty
    March 30, 2023
    Last edited by Airicist2; 31st March 2023 at 09:45.

  7. #7

  8. #8


    Automation at Intercom

    May 9, 2023

    Intercom is the automation-first customer service platform.
    Blending industry-leading AI and automation with modern human support, you can create a flexible, world-class conversational support experience in minutes.

  9. #9
    "Fin is now in the inbox: Meet your support team’s new AI assistant"
    Customer service is undergoing rapid change as customer expectations rise, placing higher and higher demands on your team.

    by Olivia Singarella
    December 13, 2023

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