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Thread: Nina, intelligent virtual assistant, Nuance Communications, Inc., Burlington, Massachusetts, USA

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    Nina, intelligent virtual assistant, Nuance Communications, Inc., Burlington, Massachusetts, USA


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    Nuance's Nina, the virtual assistant for customer service, on the street in NYC

    Published on Mar 1, 2013

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    Nina - The intelligent virtual assistant

    Published on Aug 16, 2013

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    Nina - The intelligent virtual assistant

    Published on Aug 16, 2013

    Meet Nina, the virtual assistant for customer service

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    Nina Web - A More Human Digital Experience

    Published on Apr 21, 2014

    Nina Web is an intelligent virtual assistant that delivers a personalized and effortless experience on your website.

    Whether it's helping your customers place an order, answer questions or personalize their experience, Nina transforms how your customers interact with your organization.

    Nina Web engages with your customers conversationally as a human employee would, yet with efficiency and consistency, delivering a better customer experience while reducing operational costs and increasing revenue opportunities.

    Nina -- a more human digital experience

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    Windstream Communications Testimonial - Web Virtual Assistant

    Published on Oct 8, 2014

    Sarah Day, Vice President of Consumer Marketing at Windstream Communications, shares her perspective of Nuance's Nina, virtual assistant for the Web, at the Opus IAC San Francisco 2014 event.

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    Domino's Pizza Testimonial - Mobile Virtual Assistant

    Published on Dec 12, 2014

    Dennis Maloney, Vice President Multimedia Marketing at Domino's Pizza, shares his perspective of Nuance's Nina, mobile virtual assistant, at the Opus IAC San Francisco 2014 event.

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    Swedbank’s virtual assistant creates a personalised digital customer service

    Published on Nov 5, 2015

    Swedbank is one of the largest retail banks in Sweden with a presence in the Baltic countries as well as the US and China. It found that its customers (58% of whom favor digital channels for their financial services), as well as it’s 700-strong team of contact centre agents, were spending a lot of time trying to find the information they needed. Swedbank turned to Nuance and its Nina Web ‘virtual assistant to solve the problem. As a result, Swedbank has used the virtual assistant to provide a more personalised customer experience which has resulted in two million out of its six million annual calls now being resolved through easier self-service. This is allowing contact centre agents to spend more time helping customers with more complex queries. This has resulted in 78% first-contact resolution and is averaging over 30,000 conversations per month. This has also resulted in 55% of those conversations being deflected, meaning that those customers do not need to take any further action, such as calling the contact centre.

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    Nina: delivering self-service that customers love

    Published on Feb 1, 2016

    Nina delivers personalized self-service quickly and easily across mobile and web, providing an experience that customers prefer over static web pages and basic mobile apps.

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    Introducing nuance Nina’s two-way text messaging over SMS

    Published on May 23, 2016

    Nina’s two-way text messaging over SMS adds an intelligent conversational interface to the popular text (SMS) messaging channel, removing the constraints of traditional automated text dialog. The feature allows a consumer to initiate customer service conversations by texting 1-800 numbers or respond to company initiated dialogs naturally, as if they were conversing with a live agent. From answering questions to confirming upcoming appointments, conversational text enables fundamental customer service transactions to occur anytime, anywhere.

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