Tagove is a unique live chat platform for businesses to boost the sales with Live Video chat, Voice call, and Text Chat Software integrate Co-browsing and Screen sharing features with your website. Situations when a customer faces issue with placing an order, using CRM software or placing order, then your customer would simply do the Live video chat with screen sharing feature with the customer care to show the error he or she is facing, and the same can be done by the customer care to demonstrate the solution.
In order to judge the performance of the customer care agent, Tagove offers Live call recording feature get live feedback. You can ask your customer to leave a feedback after session, and many companies use this feature to train their agents on customer queries. Both customer and agents can also share any types of file with customer via chat window. This feature is fully peer to peer encrypted so that you can exchange sensitive documents online.
Customers who are not comfortable with typing would definitely love this software. You just have to speak into the microphone, and its ‘speech to text’ would convert your spoken words into text. Your customers can text chat with an agent while co-browsing the site for right interactive sales and support system. Through Tagove’s multi-channel customer engagement platform, you can connect to your customer, and eliminate the wait time.
