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Thread: Fin AI Copilot, AI assistant for every support agent, Intercom, Inc., San Francisco, California, USA

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    Fin AI Copilot, AI assistant for every support agent, Intercom, Inc., San Francisco, California, USA

    Last edited by Airicist2; 12th April 2024 at 08:24.

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    "Introducing Fin AI Copilot: Increase agent efficiency by 31%"
    Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot.

    by Alissa Tyrangiel
    April 10, 2024

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    Fin AI Copilot by Intercom: an AI assistant for every support agent

    Apr 10, 2024

    Intercom’s Fin AI Copilot gives every support agent a personal AI assistant. Fin works with your agents directly in the inbox, generating expert answers from conversation history and any internal or external content source. With Fin AI Copilot, your team can work smarter, faster, and deliver truly remarkable customer experiences.

    The best answers from conversation history
    Fin AI Copilot can generate answers using your agents’ conversation history–customizing and personalizing every answer to suit the current conversation. Choose exactly which conversation history is used, so Fin only learns from your most experienced and knowledgeable agents.

    Trusted answers from any content source
    Fin pulls the most relevant information from your help center, internal articles, public URLs, PDFs, and even syncs with Notion, Guru, or Confluence–to generate the best possible answer, every time.
    Fin provides links to the top relevant sources with every answer, so agents can access, browse, and validate answers–directly in the inbox.

    Expert training, troubleshooting, and guidance
    Fin can help agents figure out next steps, troubleshoot issues, and answer follow-up questions they would normally need a colleague or manager to answer.
    Fin can help onboard and train new agents faster using internal training materials and past agent conversations – if an agent needs help or doesn't know what to do next, just ask Fin.

    Deep insights. Complete oversight.
    Keep an eye on how support teammates are using Fin, so you can evaluate the quality of answers and support interactions.
    Set permissions for which content and conversations Fin can pull from–either as a bulk action or as you publish new materials.

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    A demo of Intercom's Fin AI Copilot: an AI assistant for every support agent

    Apr 10, 2024

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    How Fin AI Copilot changes the game for support teams

    Apr 11, 2024

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    Meet Intercom’s AI Agent: Fin

    Apr 11, 2024

    Fin is Intercom's AI Agent. Powered by your own support content, it gives your customers safe and accurate answers to their queries, seamlessly passing to your team when needed.

    Resolve at least fifty percent of support conversations instantly, freeing up your team to focus on more complex issues.

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    Configuring Fin AI Agent’s behavior

    Apr 11, 2024

    Workflows gives you the best control and flexibility over your customers’ experience with our AI Agent, Fin, including when to say hello, when to say goodbye, and everything in between.

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