Agentforce, suite of AI-powered autonomous agents, Salesforce.com Inc., San Francisco, California, USA

[Administrator]

Developer - Salesforce.com Inc.

salesforce.com/agentforce
agentforce.com

Playlist "Agentforce"

Einstein Copilot became Agentforce

 

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"Inside Agentforce: Creating AI Agents That Will Change Everything at Work"

September 12, 2024

 

[Administrator]

What Is Agentforce?

Sep 12, 2024

Salesforce's Agentforce helps you build and customize autonomous AI agents to help your business get more work done. This can be a Service Agent that helps to deflect cases and resolve customer inquiries accurately and conversationally, or it could be a Sales Agent that proactively nurtures leads by contacting customers, responding to their questions, and scheduling meetings. Agentforce Agents give your company the additional resources it needs to drive customer success.

 

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How Salesforce Is Building the Business AI Agents of the Future

Sep 13, 2024

Artificial intelligence has entered its next wave of evolution with the rise of AI agents. Learn how Salesforce is building sales, service, commerce and marketing agents on a unified platform to transform the workplace, augment human capabilities, and increase customer satisfaction.

00:00 - How are Agents like Autonomous Cars?
00:15 - What is an AI Agent?
02:02 - What is Agentforce and Why Does it Matter?
03:23 - How Can Companies Implement Agents Effectively?
04:50 - What Can Humans and Agents Achieve Together?

 

[Administrator]

How does Agentforce work?

Sep 13, 2024

Learn how Salesforce's Agentforce works and how to customize an out-of-the-box agent, like a service agent to deflect incoming support cases by answering customer questions. Create and define natural language topics, instructions, and actions that guide your agent on how to get work done. Use existing Salesforce Platform tools like prompt templates, Flows, Apex, and APIs to extend your agent. Lastly, tell your agent when to escalate to a human on high-priority and high-touch tasks.

 

[Administrator]

Article "Salesforce unveils Agentforce to help create autonomous AI bots"

by Anirban Ghoshal
September 12, 2024

 

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Article "Salesforce’s AgentForce: The AI assistants that want to run your entire business"

by Michael Nuñez
September 12, 2024

 

[Administrator]

"Slack Brings Agents, Purpose-Built AI, and CRM Data into One Work Operating System to Fuel Productivity"

September 16, 2024

 

[Administrator]

Article "Salesforce Needs to Sell Its Latest AI Vision"
Cloud pioneer hopes AI agents make a splash at Dreamforce conference and rejuvenate growth prospects

by Dan Gallagher
September 17, 2024