Agentforce, suite of AI-powered autonomous agents, Salesforce.com Inc., San Francisco, California, USA


What Is Agentforce?

Sep 12, 2024

Salesforce's Agentforce helps you build and customize autonomous AI agents to help your business get more work done. This can be a Service Agent that helps to deflect cases and resolve customer inquiries accurately and conversationally, or it could be a Sales Agent that proactively nurtures leads by contacting customers, responding to their questions, and scheduling meetings. Agentforce Agents give your company the additional resources it needs to drive customer success.
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How does Agentforce work?

Sep 13, 2024

Learn how Salesforce's Agentforce works and how to customize an out-of-the-box agent, like a service agent to deflect incoming support cases by answering customer questions. Create and define natural language topics, instructions, and actions that guide your agent on how to get work done. Use existing Salesforce Platform tools like prompt templates, Flows, Apex, and APIs to extend your agent. Lastly, tell your agent when to escalate to a human on high-priority and high-touch tasks.
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Dreamforce 2024 Main Keynote with Marc Benioff | Welcome to Agentforce | Salesforce

Sep 18, 2024
Join Marc Benioff at Dreamforce 2024 for the main keynote on transforming businesses into AI-driven enterprises. Discover innovative strategies and insights on integrating AI seamlessly into business operations. Don't miss this pivotal AI event of the year— where your business learns cutting-edge AI solutions— all at Dreamforce 2024.

Chapters:

0:00 Introduction from Mathew McConaughey
2:21 Welcome to Dreamforce 2024 with Marc Benioff
3:35 Thank you
5:27 Dreamforce 2024 agenda
6:30 Business is the greatest platform for change
9:18 Salesforce pioneered Enterprise AI
12:50 The third wave of AI is Agents
19:59 Introducing Salesforce Agentforce
25:00 How customers will use Agentforce
32:28 The Agentforce Vision
38:02 What are Agents with Clara Shih
45:25 Agentforce is now inside every Salesforce app
46:54 How Saks uses Agentforce
50:14 Live Agentforce demo with Saks
1:09:05 The Saleforce Platform is Customer 360 + Data + Analytics + Agents
1:12:28 How Data Cloud works
1:15:55 Data Cloud Demo with Saks
1:21:18 Salesforce product updates
1:28:28 Agentforce Visionary Demos with Saks
1:37:37 Closing
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Introducing Agentforce 2.0 with Marc Benioff | Salesforce

Dec 18, 2024
Get ready for the next evolution of Agentforce. Watch Marc Benioff and special guests share how we’re redefining AI agents with Slack integration, new CRM and analytics capabilities, and the upgraded Atlas Reasoning Engine in Agentforce 2.0.
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"Introducing Agentforce 2.0: The Digital Labor Platform for Building a Limitless Workforce"
Agentforce 2.0 is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow

Agentforce 2.0 makes autonomous AI part of every team, empowering every employee to collaborate with Agentforce in Slack

Agentforce 2.0 features enhanced reasoning and data retrieval to deliver precise answers and orchestrate actions in response to complex, multi-step questions

Customers like Accenture, The Adecco Group, Finnair, Heathrow Airport, IBM, Indeed, Saks Global, and SharkNinja are embracing Agentforce to augment their teams with digital labor — streamlining business operations and unlocking new capacity for growth

December 17, 2024
 
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