Amazon Connect, Amazon.com, Inc., Seattle, Washington, USA
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Article "Amazon Connect launches AI agents capable of autonomous action"
The ability to seamlessly swap AI agents and human representatives is a core part of the offering, Pasquale DeMaio, VP of Amazon Connect, told CX Dive.
by Bryan Wassel
November 30, 2025
The ability to seamlessly swap AI agents and human representatives is a core part of the offering, Pasquale DeMaio, VP of Amazon Connect, told CX Dive.
by Bryan Wassel
November 30, 2025
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